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Privacy Policy

I. General

Effective Date: 2025-08-01

Data Controller:

  • Company: DTNETWORK LTD
  • Registered Address: 61 Bridge Street, Kington, England, HR5 3DJ
  • Country of Registration: United Kingdom

This Privacy Policy explains:

(i) how your personal data is collected, used, stored, and shared when you use https://www.um.ink;

(ii) the rights you are entitled to under the EU General Data Protection Regulation (GDPR) and the UK GDPR (UK-GDPR), where applicable;

(iii) how you can contact us or Help Scout to exercise your data subject rights or to obtain further information.

By enabling and using Help Scout’s chat or support features on this site, you are deemed to have accepted this Privacy Policy as well as the Help Scout Privacy Policy, including terms relating to cookie settings, message data processing, IP logging, and GDPR compliance.

II. Personal Data We Collect

Category Description Legal Basis
Email Address Provided at registration, used for authentication, notifications, and password reset. Contract performance (GDPR Art. 6(1)(b) / UK-GDPR Art. 6(1)(b))
Third-Party Login (e.g., Logto) If you log in via a third party, we may obtain your username, email, etc., subject to that third party’s privacy policy. Same as above
Cookies and Similar Technologies Used for user behavior analytics, functionality, security, and Help Scout session recovery. Includes Help Scout’s helpscout/* technical cookies (default expiry 6 months, used only for restoring sessions, not for tracking). Legitimate interest (GDPR Art. 6(1)(f)) or service necessity
Help Scout Chat and Support Records Includes user-submitted messages, timestamps, and IP addresses (stored on Help Scout servers for ≥ 1 year). Help Scout complies with GDPR/UK-GDPR, stores data in compliant EU/US data centers, and has a Data Processing Agreement (DPA) with us. Contract performance (when user initiates conversation) or legitimate interest

III. Purpose of Processing

  1. Account Management: Support for registration, login, authentication, and password reset.
  2. Real-Time Support: Enable real-time communication via Help Scout and restore session history/identity through cookies.
  3. Service Improvement: Analyze anonymized usage data to optimize UI and features.
  4. Security: Monitor abnormal activity, prevent fraud and abuse.
  5. Legal and Compliance: Respond to regulatory or judicial requests; Help Scout may retain session IPs ≥ 1 year for lawful investigations.

IV. Data Storage and Retention

  • Our own servers are located in the United States, where registration emails, third-party login details, and functional cookies (excluding Help Scout data) are processed and stored.
  • Help Scout data (messages and IP addresses) are stored in their compliant data centers, under EU/US regulatory frameworks.
  • Help Scout retains user session data for at least 1 year; additional records may be removed by our support team upon request.
  • We retain your email and related data only while your account is active and purposes remain valid; otherwise, it will be deleted or anonymized in compliance with applicable law.

V. Data Sharing and Transfer

  • We do not sell your personal data to any third party.
  • If you log in with a third-party service (e.g., Logto), only essential data such as email/username will be transmitted, in line with that provider’s privacy policy.
  • For Help Scout support services, Help Scout acts as our Data Processor under a signed GDPR Data Processing Agreement (DPA), ensuring compliant handling (data security, access control, sub-processor management).
  • Help Scout does not sell user data and only processes data to provide support services, never for advertising or resale.
  • If legally required (e.g., law enforcement), we may disclose data to regulatory or judicial authorities, with strict limitations on scope.

VI. Your Rights

Under GDPR / UK-GDPR, you have the following rights:

  • Right of Access: Obtain information about personal data we process;
  • Right to Rectification: Correct inaccurate or incomplete data;
  • Right to Erasure (“Right to be Forgotten”): Request deletion in certain circumstances, including Help Scout records;
  • Right to Restrict Processing: Request limitation of data processing;
  • Right to Data Portability: Receive your data in a structured, machine-readable format;
  • Right to Object: Object to processing based on legitimate interest;
  • Right to Withdraw Consent: Withdraw consent at any time, where processing is based on consent.

To exercise these rights, you may contact:

  • UMInk Support: See contact email here
  • Help Scout: Via their Privacy Support page or DPO (privacy@helpscout.com). Help Scout typically responds within 1 week (statutory maximum: 1 month).

This site uses the following types of cookies:

  • Functional Cookies: Support core services (e.g., language settings, login state);
  • Analytics Cookies: Collect anonymized usage data for statistics and improvements;
  • Security Cookies: Protect accounts and prevent malicious activity;
  • Help Scout Technical Cookies (helpscout/*): Set by Help Scout, default expiry 6 months, refreshed when support interface is loaded. Used solely for restoring sessions, not for analytics or tracking.

We declare: Help Scout technical cookies are strictly necessary technical cookies and do not require prior user consent (in line with GDPR ePrivacy rules). However, if we enable advanced Help Scout features such as Beacon tracking or event push, explicit user consent will be required first.

You may refuse or delete cookies in your browser, though this may impact functionality such as restored support sessions or automatic login.

VIII. Contact Us

To exercise your rights, make a complaint, or request more information, you can contact us via email.

You may also review Help Scout’s official Privacy Policy: https://www.helpscout.com/company/legal/privacy/

IX. Changes to this Policy

We may update this Privacy Policy from time to time and publish changes at https://docs.um.ink/. Significant updates will be notified to you by email.
If Help Scout updates its privacy, cookie, or data handling practices, such changes will take immediate effect, and we will reflect them in this policy accordingly.

In alignment with Help Scout’s GDPR compliance requirements, we clearly inform users:

Before using Help Scout chat or support features, you must accept both this Privacy Policy and Help Scout’s Privacy and Cookie Policies. Otherwise, access to these features may be restricted.